Refund policy

We have a  7 day return policy, which means you have 7 days after receiving your item to request a return. No returns or exchanges on earrings or body jewellery. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@classicjewellers.co.za. Please note that returns will need to be sent to the following address: Classic Jewellers. Shop 21 Hillside Mall 201 Tara Road, Bluff, Durban, 4052. 

If your return is approved, the cost of returning the item via courier will be the customers responsibility.

You can always contact us for any return question at sales@classicjewellers.co.za. 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you have received the wrong item. We will assess the situation and make the necessary arrangements to correct the issue.

Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal goods (such as earrings). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@classicjewellers.co.za